Consumer Banking: White Glove Service

Follow redefines customer support with real time engagement through faster response times and value-added care.





1 - High value customer is abroad and wallet stolen

2 - Calls to cancel cards and access cash

3 - System recognizes caller as high value customer

4 - Routes calls to account manager, bypassing generic contact center. Personal banker answers and customer explains situation

5 - Personal banker issue new credit cards and conferences in a local associate to personally deliver     new cards and cash to customer

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