Kandy.io redefines customer support with real time engagement through faster response times and value-added care.
1 - High value customer is abroad and wallet stolen
2 - Calls to cancel cards and access cash
3 - System recognizes caller as high value customer
4 - Routes calls to account manager, bypassing generic contact center. Personal banker answers and customer explains situation
5 - Personal banker issue new credit cards and conferences in a local associate to personally deliver new cards and cash to customer